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Dec 5, 2006 11:48 AM

Bye Bye Eisenberg's Sandwich Shop

Had one of the worst experiences at Eisenberg's that I've ever had in a NYC restaurant. This institution needs to realize that you can't coast on a reputation -- and you need to have some concern for the customer. It's a shame.

Medium rare cheeseburger arrived beyond well done - and with american cheese when swiss was ordered. It was sent back and 15 minutes later, it reappeared -- the SAME burger now even more cooked (if that was even possible) -- and with two slices of unmelted swiss thrown on a piece of white bread. When I complained again, they asked if I wanted them to heat up the burger! I walked out. The owner was at the door. He told me "gee, you should have told me."

Another note -- the entire time I was there staff was complaining about people coming in when they were closing in a half hour.

Bye Bye Eisenbergs.

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  1. on my only visit to Eisenberg's, it took them three tries to make me a BLT with mustard, not mayo. They were nice about it, I have to say.

    1. I dont have much good to say about Eisenberg's unfortunately.

      1. I would be remiss if I didn't issue a voice of dissent on this topic. I work in the area and go to Eisenberg's probably once a week. You don't go to Eisenberg's for the service. You go because their sandwiches are some of the best in the neighborhood and if you've been at least a couple of times the waitstaff usually remembers you and is happy to see you. They may be a little disorganized but I respect a place that, despite many changes of ownership, has kept on their aging and somewhat harried staff. Call me crazy, but overhearing Rosie and Phil get into an argument because what she needed was tuna on wheat not tuna on rye just makes me feel more like a part of the Eisenberg's family...

        7 Replies
        1. re: nychowgirl

          I second nychowgirl. First off, you don't go to Eisenberg's for cheeseburgers. Just looking at the place will tell you they are not set up for that, and ordering one is asking for trouble. Why they even offer it is beyond me. I won't even order the pastrami - it just looks like a hassle for them to make it. Instead I stick with the tuna - which is excellent - and the BLT - which is even more excellent. And sure, service there won't remind anyone of a well oiled machine, but if that's not part of the fun for you, you shouldn't be going at all.

          1. re: cheapskate

            well said by both cheapskate and nychowgirl. I have never seen a cheeseburger ordered there. maybe that contributed to the debacle. stick with BLT, tuna or chicken salad. their turkey club is okay too.

            1. re: Yaxpac

              I think they only added cheeseburgers to their menu about a year ago...

              1. re: nychowgirl

                I'm of two minds regarding Eisenberg's. One, it's a NYC institution-ish place- i.e. the counter, the service, prices, egg creams, location. The other, they are the ultimate "assemblers" of sandwiches- i.e. they pull two slices of white bread from a generic package of ABC white bread, pull out out some ham from a generic package, and same for cheese. Then slap it in the sandwich press.- all right in front of you. And I guess a lot of places can be reduced to that. But all, things considered, I think I sentimentally lean toward the institution aspect of it. That sandwich press is a piece of history...And it's such an easy place to just sit down and eat something simple.

            2. re: cheapskate

              the tuna is probably one of the only edible things but is hardly noteworthy.

            3. re: nychowgirl

              I beg to differ, if you haven't had a pastrami sandwich at Eisenberg's with a side of onion rings and a lime rickey, you're missing out. I have to say it was a really outstanding pastrami sandwich. I work down the street from them and call for delivery when I really need some comfort food. I always put the phone down chuckling because they are such characters there...and then the food arrives within 5 minutes of calling. I had a grilled cheese and tomato the other day that was pretty gross, but for some reason if it's from Eisenberg's I don't mind.

              1. re: nychowgirl

                I couldn't agree more. I don't live in NYC, but every time I'm there, I make it a point to go to Eisenberg's because they have the best sandwiches and the best egg creams. It's a neighborhood business from top to bottom. They don't even give you a bill. You just go to the cash register and they trust you to be honest with what you ordered. And, by the way, you should definitely order the corned beef and pastrami with swiss on rye. Amazing!

              2. I don't think you can go wrong with a tuna, chicken or egg salad sandwich there. The sandwiches are generous in size and reasonably priced. I like the place myself.

                1. i love eisenberg's. my only complaint with the service is that sometimes it's too chatty for me. my favorite sandwich is a tuna/egg salad combo on rye.