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Dec 4, 2006 02:29 AM

My Global bread knife shattered....

and so am I. My husband dropped it as he was loading the dishswasher. It bounced off my toddler's melamine plate and snapped in two.

I don't suppose it's guaranteed?

And I know. Good knives don't go in the dishwasher to begin with.

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  1. I have no idea if there's a warrantee but it wouldn't hurt you in the least to write to them and say how much you enjoyed using it but how stunned you are that an expensive piece of serious kitchen equipment wasn't up to a single spill. You could put the pieces on a copier bed and send them a copy asking if you can count on them to stand behind their product.

    What have you got to lose? I know I love my Global knife too and I'd be very, very reluctant to buy a second one if I didn't think it could stand up to the whole range of active use.

    Then don't put it in the dishwasher again...

    1. The original comment has been removed
      1. The original comment has been removed
        1. Thank god it didn't hurt your toddler - knives still freak me out when there's kids about.
          Anyway, I too would write to Global and see what they say. Like rainey said, what have you got to lose?

          1. Good grief, an expensive knife like that shouldn't just snap in two. Forget the snail mail or even email, find a phone number for them and call them. There is no reason they can't replace it. Unless, did you do bad things to it in addition to putting it in the dishwasher? If the first person you talk to on the phone tells you there's nothing they can do, then talk to someone above them.