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Unpleasant Experience @ Taste of Thai ( Del Mar) Today

k
kayla8 Dec 1, 2006 11:11 PM

Had lunch w/ the family today @ Taste of Thai in Del Mar; the main waitress was very accommodating to our kids. At the end, my family left the table for a walk outside while I chowed down the meal, I noted that the 2 unfinished dishes were taken away ( we planned to pack them home). I asked the bus boy; he confirmed that the food was dumped out. I was upset; complained him that he should have asked us. He apologized.

Upon to getting the bill paid; I made a remark about the incident at the counter and asked for the manager/owner/maitre'd; there was none available at the site. One of the waitresses told me that the bus boy checked w/ my parents; my parents confirmed that they had no such conversation.

I told them on the way out that I was not happy w/ the service like that. Guess what I got in response instead? "Don't come back then!" a waitress shouted at me fr. behind the counter. I was furious, came back in and told that waitress (who refused to give out the name) I definitely will report the incident to the web site. I told them they are not the only Thai restaurant in town. I also shared w/ them my experience at Thais Spices in Del Mar, the owner apologized and gave us a free entre when they made a mistake (missing shrimps in our fried rice dish). My friend & I were quite surprised & pleased for the damage control offer!

Oh well, a misunderstanding turned ugly! I guess I stick w/ my favorite ones w/ good food, excellent service @ Thai Spices (Del Mar), Spice & Rice, and Lotus Thai.

A note that the main waitress was very good, though. I have to come back to give her the tip she deserved!

I understand restaurant is a tough business but this kind of response is unacceptable in this kind of business!

Hope this is only one bad incident.

K.

  1. k
    kayla8 Dec 2, 2006 12:40 AM

    Thank you for kindly hearing me out. I did not expect any discount as we had w/ Thai Spices. Unfortunately, the plates were taken while the rest of the family got up and went for a walk w/ the kids in tow. Note that there was still a diner (me) at the table; not all the group gone. I was distracted w/ my mother and did not notice the bus boy taken away.

    As you mention that ONLY a "friendly" staff "may" ask before taking away the dish(es). Why the verification can not be made mandatory for a restaurant service? I get used to be asked if they can take the plate or if I need to pack home at almost 95% of the places I've been. I normally politely requested before they even ask. Today it was a bigger crowd, my hands were full w/ an infant.

    A great service can make the meal much more pleasant!!!

    We are going out again for dinner now; this time is a buffet/self serve so I definitely won't get any chance to have the same incident! HA!

    K.

    1. honkman Dec 2, 2006 12:26 AM

      First of all it was very unprofessional from the waitress to say "Don't come back then!" and issues like this will hurt their business. But I have also to say that if the whole family is leaving the table for a walk after they ate and you are the only one left I would also assume as a waiter that I can take away the food. I don't think it was only the fault of the waitress to take the dishes and so I don't really understand why you asked for the manager when you paid for the bill. I think both sides could have done better in this incident

      1. Jim Strain Dec 2, 2006 12:18 AM

        I've not eaten at this place, and it sounds like you were treated very rudely. Certainly there's never any excuse for that.

        As to your original beef, however, I'm afraid I disagree that the restaurant did anything wrong. If no one told the bus boy or server that you wanted to take the leftovers home *before* the plates were removed, then I can't see where you have any case. While a friendly staff *may* ask if you want to take the remains, it's certainly not something you can count on -- particularly if the diners had left the table, and the remaining person (you) didn't say anything when the plates were removed. Under those circumstances, I don't see where you would be entitled to a freebie or even a discount. Even so, there's never any excuse for the type of rude response you described. Better luck next time.
        . . . jim strain in san diego.

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