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Crazyweed - Canmore

So I consider myself a pretty forgiving person in restaurants in general, but my most recent experience at Crazyweed was so bad, I simply have to share.

There were 6 of us. We started by telling our server we would share the scallops and a flatbread to start, 'for the table'. We also put in our orders for our mains.

She arrived with the apps and as she announced the arrival of the scallops she said 'and here are your scallops - err - i mean scallop'. YES low and behold just ONE single scallop on a bed of friseƩ. After we all picked our jaws up from the table, i asked her if this was intentional as the menu said 'scallops', plural, and the thing cost $16! She assured us that yes, in fact the portions are measure by weight so sometimes you only get one. Ya right, it wasnt even that big! Regardless, i think if they cant secure a good amount of scallops to serve, it should be removed from the menu. I also didnt appreciate her incredulence to the situation, almost acting as if my questioning it was innapropriate. Also, she could have suggested it wasnt a good appetizer for the table to share!

So we start cutting into the flatbread and 'scallop' and she comes back to announce that our mains are ready. At this point i could barely take it anymore and told her that we had just started eating our apps, there was no room on the table, and further, this really wasnt our problem. She told us they were getting cold, and we told her to just put them under the heatlamp then! we were just taking our first bites of our appetizers! she said they didnt have heatlamps. Fine.

We all just stared at eachother wondering if this was a bad dream, wondering when it would end.

She walked away and, without asking her to go ahead, she came back and started putting the plates down on the table...forcing our plates of appetizers to the side. Finally my one friend snapped and said 'no! i am just starting to eat my apetizer, there is no room!' and she gave a look like she was equally fed up with us. At this point i wanted to throw my water at her.

She explained that she 'thought she heard' we were hungry so that was why she thought we would want our food out asap. Again, it seemed to be our fault we were in this situation.

We took our mains seeing as she kept delivering them anyways and tried to make the best of an awful waitress. We couldnt believe what had just happened and definitely were talking openly about how insane this all was.

Not sure if the chef/owner woman noticed (we were sitting at the back table directly beside the open kitchen) but the waitress came back after our meal and apologized saying she was sorry she rushed us and offered desert. They comped us 3 free deserts so... that was, I guess, somewhat of a makeup.

Anyways, the food really was as excellent as I remember it, but the service was even worse! i had even warned my friends the service was awful in there, but nobody was expecting that!

I had the flatbred with smoked salmon and also tasted the lamb curry special with fresh yoghurt which was so so so good.

Here is the thing. Even tho I am 30 years old now, I still feel like I get second rate service from servers who think we are just a bunch of punk kids. We work hard, have money and we tip sometimes better than our parents for godsakes! the whole thing just pisses me off as she was sucking up to two big-wigs who were sitting next to our table having a business dinner. I think I hate her. It makes me mad even writing this...the waitress with the red hair if anyone wants to know! ;-) boooooooooooooooooooo

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  1. Sorry you had such a shitty experience - there really is no excuse for that sort of service. I have had that kind of service once before at Crazyweed (where i was pretty ticked too), but that was one out of 15 times so i chalked it up to a bad day. I dont believe she had red hair though :)

    To key on one comment you made though, I agree with you that those of us in our late 20's/early 30's often get second-rate service wherever we dine. I, for a fact, know i tip better than my parents. I know i tip better than 99% of the population. I am understanding, patient, and very generous, yet often times, this courtesy is not extended in return. My solution these days is to say something: i've decided that it is no longer my place to keep quiet and walk out of the restaurant without mentioning anything. If im unhappy with the food, the service, drinks, anything - i say so. It's not to try and get comp's, or to be an ass, but to bring it to their attention so they might do something about it.

    The cynical side of me says most establishments don't care that much anyway, but the good ones will. And that's enough for me. Unfortunately, my dining companions are often embarassed by the fact i mention when things weren't to our liking, but that's the perils of dining out with me :)

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      1. The food at Crazy weed is good; what is the deal with the service? I have stopped going to eat in and only get takeout.

        1. Funny, my mom was so sick of the service there she resolved to only order takeout as well. This plan worked well once, but then she phoned, they put her on hold , forgot about putting the phone down, and kept the phone off the hook for an hour! This happend to her twice no-less!

          They need to drop the whole our-food-is-so-good-we-can-do-whatever-we-want attitude.

          I notice alot at restaurants that because of my age or youthful appearance i'll call it ;-), I dont necessarily get 'bad service' sometimes but that every table in the restaurant got bread for instance, except ours. The wait staff take shortcuts.

          Yen, I totally agree, sometimes you have to suck it up and speak up, making things awkward. Its almost more insulting sometimes to keep your mouth shut.

          www.rundown.blogspot.com

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