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Williams Sonoma spice grinder quits on me

s
scooter Oct 10, 2006 05:18 PM

Hi all,

For about a year I've had a somewhat overpriced hand spice grinder from Williams Sonoma. It has a grinder than can screw onto a few different glass jars.

http://www.williams-sonoma.com/produc...

Anyway, in taking it apart and cleaning it, I seem to have broken it in some weird way that I cannot understand. It simply doesn't want to grind anymore. If you set it to the coarsest setting possible, the grains will fall out the bottom of the grinder, but set it any finer and you pretty much get nothing.

Anybody know the secret to bringing it back to health?

  1. e
    EclecticEater Oct 10, 2006 08:07 PM

    Walk it back to the store and show it to them and ask for a replacement or a refund.

    1 Reply
    1. re: EclecticEater
      LindaWhit Oct 11, 2006 02:06 AM

      That could be a bit of a problem, considering the customer service issues others have had with them:

      http://www.chowhound.com/topics/show/...

    2. d
      Dim Sum Diva Oct 11, 2006 01:22 PM

      I used to work for a large consumer products company and dealt with consumer complaints. One thing I have learned from those complaining consumers was to be assertive and persistent.

      Why futz around? Go right to the top, write a letter to the President of the company (see http://www.hoovers.com/williams-sonom... for list of co. officers). I have used this tactic a couple of times with prompt, effective responses. The customer service people aren't going to give you attitude if the President of the company has asked them to handle a matter.

      Express your disappointment in view of the premium price you paid and how unlikely you are to continue as a customer.

      It's one letter, it's got to be quicker than dealing with customer service from what I've read on these boards.

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