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Oct 10, 2006 02:20 PM

Original SoupMan in Toronto: conflicting messages

Does anyone know what really happened to the OSM in the Eaton Centre ? The kiosk in the sub-basement has been abandoned since mid-summer, although menu selections continue to be posted for the Toronto location on the main website. The desertion looked to be precipitous, since soft drinks are still stowed in the kiosk. A rough sign promised a September re-opening.

In mid-September, I phoned OSM's corporate HQ to inquire, and reached, I think, the great man himself, as to my initial question he rudely barked "Who are you and why do you want to know ?" Telling him just as roughly that I was both a potential investor (not !) and enthusiastic customer he said he had the lease in his hand at that moment, and they should be re-opened by the end of September. Clearly, that did not happen.

In the meantime, I emailed the corporate people at the Eaton Centre but have not yet had the courtesy of a reply. I guess that they must have been/be expecting a re-opening, otherwise surely they would not have left the kiosk in place. Malls generally don't like signs of abandonment and failure !

Any information ?

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  1. Sorry, no info.
    I did think it was fortuitous that the the Soup Nazi just happened to have the lease in his hand when you phoned.
    What luck!!


    1. I got the same response as the first poster when I called head office. I was also told that they're dealing with a lot of unexpected red tape and assured me it was reopening in late September. I hope so, I won "soup for life" from the place and would really like it to continue.

      1 Reply
      1. re: meowmix

        "I won "soup for life" from the place"
        Yeah -- I guess they didn't explain that you didn't win soup for your life, just the life of the lease ;-)