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I am done with Haru

d
Daniel76 Oct 4, 2006 08:19 PM

Haru is by far the cheapest and most petty chain I have ever had to deal with.. I started ordering from Haru 5 years ago over in midtown east. It was a solid place and have also been to that branch many times. In all the years I ordered from them they have never given me a break or benefit of the doubt on anything.. I had numerous problems and pricing issues and of course it always went there way.. As a regular they even charged me like a buck for there spicy mayo. Whatever, I understand its on the menu, but I am talking on a hundred dollar group order they wouldnt kick me a spicy mayo.. (Hint its srirachi and mayo)

Brings me to the UWS and last night.. For the past 2 years my girl has been ordering wasabi tobiko hand roll. I have been paying 6.50 a piece for them. Including last week..Last night they tell me its going to be 8.50 for the roll because its not on the menu and they charge an extra 2 bucks if the request isnt on the menu.. I then order a sashimi salad and they have taken that off the menu. They have something similar but its seaweed instead of lettuce. Ok, can you just exchange the seaweed for lettuce.. Nope, sorry another 2 bucks because its not on the menu. I speak to the manager, politely tell him my history, my story, and my request. So sorry, but tough tuna.. I say even if this means I will never order from you guys again.. Yes, so sorry, there is nothing I can do..

Well there is something I can do.. I will never step foot or order from Haru again.. If you go to Haru, please take notice of there nonesense..

  1. d
    Daniel76 Oct 9, 2006 03:49 PM

    Hey thanks for the link.. I sent them an email, I wonder if anything will come of it. I have had really good success with some situations and no reponse on others. I have been to Benihana 20 years ago and as recently as 2 years ago at The Las Vegas Hitlon for a business dinner.. Hopefully they have there act together a bit more then Haru..

    I will keep you all posted.

    1 Reply
    1. re: Daniel76
      d
      Dave Feldman Oct 10, 2006 04:21 AM

      I had no idea Haru was bought by Benihana. I assume the chain has aspirations to expand beyond NYC, then.

      It would be great if you reported back, Daniel.

    2. f
      Foodluva Oct 9, 2006 02:28 PM

      FYI, Haru is owned by the Benihana chain since 1999. If you're really upset I'm sure someone at the corporate level would love to hear about it.

      Maybe this site can help you find where to turn:

      http://www.benihana.com/employment_be...

      1. f
        Fielding Oct 9, 2006 02:05 PM

        In addition to the service, the quality of the food at Haru (East 76th, West 81st, Times Square) has gone way down.

        1. b
          btnfood Oct 8, 2006 11:00 PM

          I've had similar experiences with them. When I lived on East 76th Street, the Haru up there was a lot nicer.

          Now that I'm in Midtown East, I've also been disappointed at how unbelievably petty they've become.

          You can't even get an extra (1.5 oz.,half-full) cup of salad dressing without being charged. And when they sent me Diet Pepsi instead of Diet Coke without informing me, I was told it was "the same thing".

          1. v
            vinouspleasure Oct 8, 2006 10:54 PM

            I've been to haru around 48th and madison many times, have never had anything but polite, efficient service. I think the food is fairly priced for whats on the plate. I typically stick to sushi, my wife is more adventurous and has had the thai soup (great) and the duck (surprisingly, great).

            1. Monica Oct 4, 2006 08:36 PM

              Don't they also charge some ridiculous amount for plain green tea? I've been there once and never went back. I thought they were over priced in general. You don't see too many Japanese people dining in there. That should tell you something.

              1 Reply
              1. re: Monica
                j
                jeanki Oct 9, 2006 01:26 AM

                Well Haru is run by Chinese not Japanese folks. I agree it isn't all that; there are better options in the city now.

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