Azul Bistro, am I crazy or this is really wrong? [moved from Manhattan board]
We went to dinner on Saturday at Azul Bistro. I made a reservation for 6 people at 8:30p and we got sat down at 8:45p. We had 2 bottles of wine, 4 appetizers, 6 entrees and 6 desserts and coffee. Throught the night it felt like they were really rushed, I finished my food and the waiter came and took away my dish without even asking, I got annoyed since everyone else was eating and I was just seating there withouth a plate.
Anyway, they gave us the bill (we didn't even ask for it, they just put it there in the table) we paid and 10 minutes later (at 10:15pm)a woman came and told us that we had to leave because there were people waiting for the table.
We left, but we were REALLY annoyed, when I made the reservation nobody told me I could only have the table for 1 hour and 30 minutes, I understand there's people waiting but still you just don't tell people to leave, I would find it reasonable if we were seating there for 3 hours because that is not right, but we were only there for 1 hour and 30 minutes.
I find it really rude and I won't be back to that place or Novecento and Industria Argentina which are owned by the same people.
Azul is a busy, popular place. I've been to plenty of places where my plate has been cleared before another diner's. While it's not my favorite practice, it's pretty common. I also have to admit that I'm annoyed by lingerers at low-priced restaurants b/c I think it's rude for the people who are waiting for a table. If you want to hang out, go to someone's house.
As long as you're not leaving out any minor details (like you all stunk, or pocketed the silverware or something) then I agree- your treatment was uncalled-for. Now that you've had a couple of days to cool off, why not make a phonecall and let them know how you feel?
One thing about Novecento and Industria Argentina... I haven't been to either one, but its possible your troubles at Azul Bistro were the result of the dining room manager or reservationist screw-up, rather than company policy.
it doesnt sound like you were hanging out too long or overstaying your welcome...an hour and a half for appetizers, entrees and dessert is not too long. they were wrong!
re: Bob Martinez
I don't think 90 minutes is that long when you are having dinner and wine.
Once we went to Sushi of Gari, our reservation was at 8p and we couldn't seat until 9:15p because the people that were on our table wouldn't leave. Finnally after 3 hours someone told them they had to leave.
I personally think you should leave 2 hours between each reservation. I really believe it was wrong.
Put the shoe on the other foot. If you were waiting for a table with 5 other people and you saw a group that had clearly finished their meal and were dragging on their meal you might be a little agitated. Consideration cuts both ways.
Have you been to Azul? It's a low priced smallish Argentine steakhouse/bistro - not a fine dining establishment where dining slots are more extended. They can't afford to have people hanging around at tables for an hour after the meal is over.
Another thing. Azul has been written about on this board for years and there hasn't been a single post that mentioned service issues of any kind. I keep things like that in mind when someone posts a negative comment.
I agree that this was very rude. As a server I saw situations in which the staff was desperate for a table due to their own errors, but worst case scenario the manager explained the situation to the table and offered them a free dessert in the bar area.
For a party of 6, an hour and half should have been expected at a minimum, and longer for a table that had ordered so many courses.