Les Sans Souci,Astoria(aka the food museum) in 2 words- DONT GO!!!!!
went last nite had a 7:00 reservation for a party of 3. all were anxious to try for the first time. were seated promptly, off to a good start there. perhaps 3 other tables were already seated. menus arrived promptly offering the 19.86 specials in addition to the regular menu. so far so good. server takes our drink order, drinks arrive promptly. 15-20 minutes go by, waiter arrives to take our orders, begins this process and then excuses himself to fetch water to fill our water glasses. after filling the glasses takes our orders. this is where things take a downward spiral.
fast forward 1 1/2 hours......... we are still waiting for ANYTHING to arrive!! not a bread basket, not another round of drinks, not another glass of water, NO CONTACT FROM OUR SERVER who is whizzing by serving tables around us (who arrived after us) and these folks are now up to dessert!! so now we get up and speak to "the person in charge" who tells us they are very backed up and our food will be out in 5 minutes. ok, we wait. 20 minutes go by and the folks at the table next to us are served their mains but alas---they cannot actually eat the food since they have no silver!!. i remedy this by giving them ours since we wont be using them because we still havent been served!!
at this time the decision is made to request our check and leave. so we chase down the server hand him some cash and head for the door. much to my surprise a female voice shouts after us as we are walking to the car to ask if there was a problem with the CHECK---no we tell her, the problem had to do with the fact we had been there for 2 hours and had not been served a morsel of food!!!!!!!!!!!!!!!!!!!!! but she did offer a solution---an insincere 1 word reply "sorry".
so if you arent hungry and have 2 hours to waste, i highly recommend Les Sans Souci-The Food Museum since you can look at the food but cant actually eat it!
Yeah that's very sad to hear -- I really love Le Sans Souci's food (croque madame is an entire weekend event) and have found the service acceptable, albeit a bit sluggish at peak times. I'm not ready to write it off yet, but I might not take the risk with big groups or people like my extremely punctual, service-is-everything father.
That's too bad you had such a terrible experience. I would say service there is typically a bit, er, laid back, but usually in a good way. My hubby and I go there maybe once a month, sometimes for dinner and occasionally for brunch; we like it because we can linger as long as we want and they're always happy to let us. Maybe once or twice the service was a little TOO laid back, but they never dropped the ball completely like they did when you came in.
wow, that's pretty terrible. my patience level is pretty low to begin with, i would've been screaming up a storm.
i do think that this place has slow service, but the waitress we had recently for lunch was still pleasant. the place itself only had a few tables filled and we came at an odd time (thurs afternoon around 2pm). nonetheless, the food was good and decently priced.
sorry to hear about your terrible experience!