BOCA: Soupy and Sloppy
I can only say that I love(d) BOCA. They have a great menu and the food quality if solid. They do a great job compared to Anne's and others etc.
HOWEVER, I just had the typical rude, sloppy experience that made me leave Anne's.
They are starting to rush. They are NOT listening to orders, either in Spanish or English. They are putting together the orders in a very sloppy manner. And my biggest complaint. Soupy.
Their beans come with so much water it ruins the meal, whether a burrito or not. You all know what I'm talking about. The burrito falls apart or the water soaks into other items on the plate.
But get this. This afternoon I went to the Mass Ave BOCA and politely asked for the beans to be dry/seco, drained. I thought he wasn't listening. He threw down a ton of water with the beans. I asked again. He mubbled a "no." I then asked one more time. He said "no".
Bad service, incorrect orders, rush job. I see this as a sign of things going down hill. It was the same for Anne's a few years ago.
My two cents.
I have never had a good burrito at Boca Grande. The meat isn't marinated, so it gets dry and boring-tasting. The beans and rice are often undercooked. The tortilla is too thick. Every time I eat there I wonder why I didn't eat somewhere else.
Conversely, Anna's has only served me a bad burrito perhaps once or twice out of about 100 times. That stuff is good. The Porter location is excellent.
Why do you refer to Anna's as Anne's? I don't get your joke.
I've only been to boca grande twice and I thought it was slightly better than Anna's but it seems like they are following in Anna's footsteps. I only get certain items at anna's (like refried beans and pork) due to the high water content of their black and pinto beans and chicken and steak - high salt content is another matter in itself.
I find the rudeness and unnecessary rushing very aggravating - especially when its slow. If you would just listen to what I ordered, instead of rushing to get it done, I would not have to re-ask 5 times and you wouldn't have to re-do it and get so annoyed.
I'd like to see Chipotle come in here and clean Anna's clocks. They really do need to knocked off their high horse.
I think the Boca on Mass Ave is definitely the worst location. Your assessment is right on, the service is indifferent, and the food is sloppy. They really struggle communicating about orders in English as well. I can't speak Spanish, so I couldn't comment on that.
Baja Betty's is the worst that Bostn has to offer on the burrito front, IMO....Their beans taste like mud, and leave the same heavy feeling in your stomach. Everything seemds to be an add-on, and the vegetables never seem to EVER include anything green. a constant roration of potato, corn and mushroom do not a veggie burrito make. I've lived down the street since it opened, and it was 3 strikes, you're out.