HOME > Chowhound > Greater Boston Area >

Substitutions during RW?

KitchenAid Aug 15, 2006 01:46 PM

What are the chances of a restaurant adjusting their RW menuus? A friend made a reservation for us tonight at Union and after looking at the menu, one of the 2 app choices and both of the desserts contain tree nuts, a huge allergen for me.

Do you think they'd be willing to swap the dessert for one from the reg menu?

The RW menu entree choices look fantastic though.

  1. Click to Upload a photo (10 MB limit)
  1. Trixie Too RE: KitchenAid Aug 15, 2006 01:54 PM

    Just give them a call. I'm sure they'll accommodate you. The last thing they want is the liability of a customer having a severe allergic reaction.

    2 Replies
    1. re: Trixie Too
      DoubleMan RE: Trixie Too Aug 15, 2006 01:58 PM

      If for some crazy reason they won't allow substitutions, please let us know. I have allergies and would love to know which restaurants are inflexible and unreasonable to their customers.

      1. re: DoubleMan
        KitchenAid RE: DoubleMan Aug 15, 2006 03:39 PM

        P.S. Grotto was phenomenal in working with me on this last spring.

    2. g
      Gabatta RE: KitchenAid Aug 15, 2006 02:16 PM

      You could always order of the regular menu.

      4 Replies
      1. re: Gabatta
        KitchenAid RE: Gabatta Aug 15, 2006 03:39 PM

        the prices on the reg menu are cost prohibitive at this time.

        and the RW menu looks better. I'll report back tomorrow and let you know.

        DoubleMan, I've haven't had nearly the inflexibility in Boston that I had in NYC. I've never been unreasonably and tried to get them to change things that were baked in or intrinsic to the meal but in NYC I was refused dishes sue to "an interruption of the chef's vision".

        I guess not springkling walnuts on a salad or pecans on dessert was not worth my patronage.

        1. re: KitchenAid
          MC Slim JB RE: KitchenAid Aug 15, 2006 03:46 PM

          I once saw a NYC chef (with a big knife in his hand) curse out and eject a patron for having the audacity to request salt at the table. I decided that my meal was perfectly fine, no complaints! I didn't stay for dessert.

          1. re: KitchenAid
            Dax RE: KitchenAid Aug 15, 2006 03:59 PM

            Most of the options on the RW are obviously chosen to be able to squeeze out at least some profit, however minimal, on those dishes for the price point quoted. I do not see too many Restuarants wanting to make substitutions of higher-priced ingredient rich dishes. Looking at the menu, I would imagine requesting no toasted pine nuts on the salad would not be an issue (although the soup sounds better to me anyway) but the desserts already have the nuts baked into the cheesecake crust and the brownie. Maybe ask if you can pay the difference (although not sure how that is calculated)? Good luck.

            1. re: Dax
              KitchenAid RE: Dax Aug 15, 2006 04:08 PM

              Thanks. I figured i'd see if I could get ice cream from one of the offerings and the peaches from the other and have my own dessert.

              As for the salad, I'll order the soup.

        Show Hidden Posts