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Square One

Has anyone had experience with really terrible service lately at Square One? It was so bad on Sunday that I have vowed never to go back. I've been probably five or six times in the last four months and have usually not had a problem. However, Sunday was a mess. My party of seven was seated on the patio. We ended up waiting about 15 minutes for menus; coffee and water didn't come for about 20 minutes (we flagged down another staff person for that); and our server didn't appear for 30, even after we had let several people know we were very ready to order. When our food did arrive, there was about a ten minute gap between when three of us received our breakfasts and when the rest of the table did. On top of everything, three of the orders were wrong. The restaurant wasn't particularly busy when we arrived. The kitchen also appeared to be able to keep up because other diners seemed to be getting their food in a pretty timely fashion. Also, our server wasn't new, we've actually had her before. So, any of the the usual factors that would cause bad service didn't seem to be in play. I'm really disappointed because I've really liked having another breakfast option in the neighborhood

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  1. I've had a similar experience there. The people they hire are extremely friendly, but they are spineless and lack motivation (how's that for harsh?). They keep apologizing but don't have the where-with-all to DO something about it, and it doesn't seem to occur to them that maybe some extra bread or a comp would alleviate a bit of the tension.

    Too bad, the food is really good.

    1. Exactly our experience also. A real disappointment considering the quality of the food. After dealing with the impossible parking and then HORRIBLE service, why bother?

      1. Similar experience with slooooow service and limited interaction with our server. When the food finally came it was delicious... now if only it hadn't been cold! I'm glad to hear ours wasn't an isolated experience in this vein, but less eager to give Square One another chance; the menu has many options I'd like to try still.

        1. Yup,here too -- we haven't been back in six weeks. We waited and waited for our brunch (they had a large party there -- soooo???? figure it out, folks). When we finally ordered, I asked for fruit with my eggs benedict (I had done this before, and they charged me a buck or two xtra for the fruit), but when we got the check, they charged us $15 for the meal, meaning they charged about $4-5 for the fruit! Plus, we waited so long for our meal that we had to order coffee cake cause we were starving -- and they didn't even comp us for that, knowing how long we were waiting. Tacky, tacky, tacky! We were so frustrated, that we just paid and left. Haven't been back since -- I hope they read these postings.

          1. We went on Saturday and had great service and great food. We sat on the patio, and had no problems.

            1. Darn and I've been wanting to try this place after reading about the bacon. Maybe Sunday is the too-busy bad-service day? Is that the common thread for the above posts?

              1. I always go on Saturday...and earlier is better. I've been there when all the tables are full, and people are waiting, and yes, the servers do get bogged down. It's not a huge operation, and if only one server calls in sick or otherwise fails to show up, it creates a serious problem. If I see it's busy and I need to be able to leave in a hurry, I ask for the check when my food's delivered. I'm certainly not going to stop going, and miss those grits with cheddar and bacon (I get a poached egg on top), the pecan coffee cake and the salmon benedict and the French toast with the citrus-caramel banana and the....

                1. I went there on Saturday, sat inside with a party of 3 and had fantastic service-- and food.

                  It was our first time there and we plan on going back soon.

                  1. Hmm, I had a close to perfect Saturday breakfast just this weekend. Their patio is intimate and comfy. A friendly & helpful waitress checked on us 4 times after the food arrived. The food itself, with all its touches, was terrific. I tried a baked egg dish with chorizo & gruyere - interesting combo which worked well, with perfect thin layers of tortilla and a topping of smoky salsa roja. Boyfriend had omelette, said the roasted potatoes were the best he ever had.

                    I certainly hope some bad experiences posted here were just flukes, we plan to make this a regular breakfast spot.

                    1. we just returned from an excellent brunch at square one, sunday morning. we arrived just before ten, waited about a minute for them to prepare a table. the service was quick and efficient and the food was fresh and excellent. i had the chorizo omelette and my gf had baked eggs with feta. all great. we wondered whether maybe the owners were reading chowhound complaints and took action.

                      my only complaint is a lack of espresso coffee. come on people.

                      1. i wish i had seen this post before we went. it took forever to get seated, but i can't really blame them for that. however, once seated, it took about fifteen minutes for them to come by and take our order. the food didn't arrive for quite some time after that. i agree that everyone was very nice, but spending 2.5 hours total for a brunch experience isn't really what i'm looking for on a sunday morning, no matter how tasty the food.

                        1. Just tried Square One this weekend, I had heard a lot of great things about their food and the chef so I wanted to try them out. The food was delicious and service was pretty good. But what grinds my gears is the hostess.

                          The girl that was the hostess was incompetent. In a restaurant with 30 small tables max, maybe less, and about 4-5 parties waiting outside to be seated she couldn't keep it straight. We put our names down with her on her clipboard, and then watched as parties that arrived after us were seated before we were. When the 4th party after us was being called we reminded her that we were there before the other people and she said she called our name several times and we didn't answer. Which is untrue and a total lie. We were standing outside the whole time and watched her every time she came out to listen to her calling the names. We also arrived about 10 minutes earlier, you have zero recollection what we look like? She also told another party that was there before us that she had been calling their name for hours and they never answered. When we did get a table she rudely shoved the menus into my hands and said, "Go sit at the open table outside." Excuse me? You're a hostess, isn't your job to take me to my table?

                          She was very rude, and put a sour note on my breakfast.