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Extraordinary Desserts (San Diego)

Not to get too off topic, but what is wrong with Extraordinary Desserts? I've had a few complaints in the past, and I'm curious what you think. Also, which location?

Edit: This thread was created from a reply I made in another thread... so that's why it doesn't make sense.

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  1. I've been to ED numerous times and never encountered any attitude. Of course, they do employ young people and sometimes young people are bad at service.

    I see a lot of hating on ED and it always baffles me. It seems a little non-Chowish (IMO) to let service interfere with deliciousness. Isn't the food quality ultimately what we're after? I don't care how rude the counter-person is if the food is great.

    3 Replies
    1. re: Josh

      Service *IS* part of the whole dining experience. I used to think food was the most important component and would forgive or overlook service that was deficient. Not any more. The memory of the food and how it tasted seems to fade over time, but the memory of how I was treated never does.

      1. re: DiningDiva

        Different strokes for different folks, I guess. Good service doesn't make bad food better, and the converse is also true.

        The best meals I've had are indelibly burned into my memory. Service is totally forgotten, and to me completely irrelevant.

        1. re: DiningDiva

          I completely agree with you on this one. I find that the Downtown ED is much better than the Hillcrest one, although I've had good and bad experiences at both.

          At the Hillcrest one, I don't think you can really have a "bad" customer service experience, since you only see the employees for five seconds between crowds of people waiting in line.

          At the Downtown one, sometimes the service is really great and sometimes bad. I usually go with my girlfriend to lunch there, and don't even get dessert half the time. I don't mind the expense, the food is good. The change towards bad service has definitely happened more recently.

      2. Perhaps some people are suspicious of the fancy presentation of desserts, with gold foil and all, or are put off by the high prices, or the crowds of tourists and the service. The sweets are good, if price is no object and those problems don't bother you. Weekday nights earlier in the evening or late before closing may be better experiences.

        2 Replies
        1. re: Joseph

          The times I have gone late before closing everything is picked over and all the good stuff was gone. One time I ended up just walking out. Also they do have a tendency to act like they are doing you a favor by selling to you.

          1. re: Joseph

            I agree it's expensive, and that some of the presentation is a little over the top, but that doesn't change the superior flavors or ingredients used. Who else uses Valrhona chocolate in their cakes?

            I've been a fan of ED since their opening, and have only had one or two mediocre experiences there.

          2. I've taken several trips to SD, and the last time, a good friend took me to ED in downtown. I LOVED it. We ordered three huge slices, plus ice cream and tea. It's expensive, but worth every penny IMHO. Rich, luscious, sweet, and artfully decorated; cakes and ice cream filled with some non-ordinary ingredients. Service was fine, as I recall.

            1 Reply
            1. re: chica

              Some of my favorite things there are the ice creams. Mascarpone cheese, sour cream, and brown sugar are some of the best flavors I've tried.

            2. I've only been to the Hillcrest location but never recall any obnoxious attitude or service over the years. It does get crowded on weekends but we just expect so and plan accordingly.

              1. I have found that ED has lost its edge. The staff lacks training in common manors, and who can enjoy a meal if the staff is making you angry. I feel that Karen Krasne no longer puts her heart and soul into her products like she used to. PAst couple of times the cakes have been rather dry and and crumbly. We now order our custom cakes from the folks at Twiggs in Hillcrest.

                1 Reply
                1. re: normalheightsfoodie

                  The cakes at Twiggs are very good. Also try the cakes from Just Fabulous in Kensington on Adams.