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Annarosa's Mean Service with Great Bread (Newburyport, MA)

Have you ever been to Annarosa's bakery? We've been a handful of times and for some reason the woman behind the counter (same woman every time) is a really jerk. It doesn't even seem that she wants there or wants to sell. Has anybody else had this experience. I comment because it makes us question if we should go in for such a poor experience...

It would be hard to say no because the bread is quite good... but the shopping experience leaves you with a bad after taste

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  1. I go to Annarosa's and know exactly what you mean. I challenged her once about her attitude, and she challenged me right back about mine. The conversation got a little heated, but we parted nicely. Since then she recognizes me when I come in and takes care of me right away.

    1 Reply
    1. re: Infomaniac

      So this tells me that she knows and doesn't care. Ok, buyer beware. I'll opt out.

      Thanks for leting us know we weren't crazy.

    2. The mean women no longer works at Annarosa's.

      4 Replies
      1. re: angelo


        I thought she was the owner/baker.

        1. re: Seconds Please

          Come on - did that lady look like she could lift the 100's of pounds of flour bakers do every day? The owner baker's name is Bill (the skinny one with giant biceps!), helped out by his wife . He's a truly great guy - hence the woman's non-employment once he got a take. Bill is one of the top bakers in New England - you're right great bread (and maybe the best crossants in the greater Boston area - can you tell I'm a fan?))

          1. re: valrhona

            To set the record straight, the owner is Phil Malatesta not Bill ?

            1. re: Infomaniac

              To set the record straight. The owners name is William (Bill), NOT Phil. Bill has been a personal friend of mine for over 20 years.

      2. Thanks for correcting the info here. So much for the fish 'stinking from the head down.'
        I'm sure the owners appreciate you settting the record straight!
        Chow On!!

        1. I tend to give places that excel in providing a quality product (especially take-away) a little more leeway with regards to customer service. You’re going there for the quality of the bread, if the policy is first come first serve, so be it. I’m always happy to come down on a place for poor customer service for sit down places, but a gruff butcher, baker or fishmonger that provides me with the cuts I want or fresh product I will forgive them their quirks.

          1. I've been several times and am always waited on by a very pleasant gentleman. The bread is excellent. Do you work for a competitor?

            1 Reply
            1. re: algero

              This post is old.....Three years ago this post started and there was a woman with a unpleasant attitude working out front. The problem is gone and the bakery is still excellent.