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Pilot House, Brick, NJ

  • b

HORRIBLE, HORRIBLE, HORRIBLE

Last night (Wed Jube 21) 3 friends and myself went to dinner at The Pilot House. The service was terrible (waitress got lost someplace). We waited nearly 45 minutes for our appies, we waited another 50 more minutes for dinner. Over 1 1/2 hrs for one of the worst meals I have ever eaten. My food (Veal Milanese) was a plate of cold pasta,dried and burnt veal.

The waitress finally showed up at our table and asked how everything was, I bluntly told HORRIBLE, to remove this garbage from infront of me and to remove the charge from our bill. She never sent the manager over, nor did she offer us any coffe or dessert on the house. (Not good business)

When we finally did see the manager and told him of the situation, he apologize very nonchantly.

Best advice I can give anyone thinking of going to The Pilot House, don't.

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  1. Barbara, I agree with you 100%!!! That place is terrible!! We went there last year with both my husband's parents as well as mine. Rude service, over priced, meals came out at all different times, (my parents were finished with their meals before my husband and I got ours), drinks were all mixed up, (we ordered 4 cosmopolitans, a bottle of coors light, and Johnny Walker Balck on the rocks, the girl came back with 4 SHOTS of lemon drops, a bottle of Bud, and VO on the rocks...idiot) so I could not agree with you more!! I wish someone with some innovation would buy the place!!!

    1. Angelina, your experience was as bad as mine. I do not know why the place is always busy. I the only thing that I can possibly think of is that the restuarant goers in this area are clueless when it comes to good food and good service.

      1. i agree with all of you! unfortunately here in ocean county most of the waterfront restaurants are not very good. i guess people go for the view, but locals do not return.

        1. NEVER EVER EVEEERRR go for brunch..... I went about a month ago, and the bill came to $48.00 for two people with 1 mimosa(SP? i don't drink haha), so back to the meal. The green salad was good, along with the mini pastries (most likely not made in the building). So onto the other salads, gross... non creative pasta salads with to much mayonnaise with out a fresh taste. French toast was good, eggs..... runny, they should only make a small batch this way they're not soggy and tough, and people get a fresh quality they deserve. Sausage, looked like they got some jimmy deans and cooked them up. Bacon was crunchy. Onto the "dinner food", well what was there.... The food they did have looked so absurd i didn't even try, the only food that sounded appetizing was the stuffed flounder.... opened the catering container, there weren't any and for the hour we were there none was made. Prime rib station, fatty pieces of dry meat. Pastas station, that was the real end to my faith, sauces were flavorless watered down and served with a cheap cheese (probably out of a KRAFT cheese canister ya know the ones sold un chilled on shelves.) Omelets were burnt, and service reminded me of diner servers. I have no clue how they got they can boast so much. ***For breakfast suggestions*** try Mariners cove in Brielle (my favorite breakfast place), Turning Point in Long Branch,Holmdel and Manalapan,Little Silver, and Hoboken or save 18 bucks and go to the IHOP and you'll prolly get better food and service.

          1. I agree with everybody also. Unfortunately, when we go visit my boyfriend's sister who lives nearby, that's where their mother wants to go, so I have no choice.