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Cooks Illustrated TELEMARKETING ME

p
PenskeFan Apr 14, 2005 08:47 PM

Despite the fact I am on the federal no call list, Cook's Illustrated has decided to impose upon my home and family life by cold calling with solicitations.

I undertand they might be in bad financial shape , but guess what? I think they could lose me as a customer because I am STEAMED. I was good for a couple /three cookbooks a year and a monthly subscription to the website. Now I am reevaluating that.

  1. c
    Chino Wayne Apr 14, 2005 09:17 PM

    You might want to research the Do Not Call list criteria. I believe that if an entity already has a relationship with you, and in this case you mention you have purchased from Cooks Illustrated before, then that entity may be exempt from the Do Not Call List "rules", if they call you.

    Like so much that is legislated these days, what might start out from good intentions (Do Not Call List, etc.) gets watered down or filled with all kinds of loop-holes from different agendas.

    So if it annoys you, just hang up the phone.

    3 Replies
    1. re: Chino Wayne
      p
      PenskeFan Apr 15, 2005 01:57 PM

      I know they have the right to call me. But why would a company want to punish me this way? Because I am a customer? If someone who is doing business with you took the time to register with the DNC list, why would you want to anger them by calling?

      They woke up my son last night when they called. They also interupted me fixing a problem from work as well.

      1. re: PenskeFan
        s
        Seattle Rose Apr 15, 2005 03:57 PM

        The next time they call, just ask them not to call you again. They must honor your request. Simple solution.

        1. re: PenskeFan
          p
          potluck Apr 15, 2005 06:42 PM

          Unless they are renting phone lists/cold-calling they are unlikely to know that you're even on the national dnc list. They are simply calling their own database - and not de-duping (comparing their list to the national dnc list and throwing out the matches.). As others have said, you need to tell them that you do not want to be called.

      2. j
        jenn Apr 14, 2005 09:40 PM

        The esteemed Mr. Wayne is partially correct. If you have a pre-existing business relationship with someone, the fact that you are on the National Do Not Call list is irrelevant and they can call you on the phone and solicit you to buy more stuff or renew or whatever.

        But, and this is important---All Businesses are required to maintain a Do Not Call list for that business. So you can still tell any unwanted caller to put you on their Do Not Call list and then if they call you again, they are in violation of federal law.

        So the next time they call, politely tell them to put you on their DNC list and that they shouldn't call anymore and then [stick] tell them if they call you again, you will make a complaint to the Federal Trade Commission.

        And if they call after that, be super nice to whoever calls while you drain them of any information that might be useful---whats your name? where are you calling from? can I can you back? whats your phone number? and at the end, hit them with the I am on the National Do not call list and on (insert business name here)'s own Do Not call list and you have still called me. You are violating fede . . At this point, they usually hang up and never call again.

        Violations of the National DNC registry can cost a business $10,000 a call.
        For more info than you ever wanted to know, copy and click [i couldn't get the link thing to work.]
        https://www.donotcall.gov/FAQ/FAQBusi...

        4 Replies
        1. re: jenn
          c
          Chino Wayne Apr 14, 2005 11:01 PM

          Very nice info, thanks.

          1. re: jenn
            f
            fatboy Apr 15, 2005 12:02 PM

            The DO Not Call List IMO, has no bite, I filed a complaint with the FCC about getting called 3 times from the same telemarketer in 1 hour. All 3 times I asked them to put me on their DNC list.

            I got a response from the FCC saying that they do not respond to individual complaints. They said they only respond when there are a large amount of complaints about a company.

            1. re: fatboy
              j
              jenn Apr 15, 2005 01:23 PM

              You really thought that any government agency would have the resources to go after every single individual violation?!!????? Plu-lease!!!

              You don't pay enough taxes for enforcement of single violations, or even enough to cover the cost of sending a letter in response to every single complaint. Frankly, I doubt you or anyone else wants to.

              Volume counts. The reason you file a complaint when you get a call is that if everyone who gets called by the same telemarketer takes time to file a complaint, the volume becomes sufficient for the agency to do something, whether it is an injunctive action by the FTC or a civil penalty action by the Justice department.

              FYI, the first case brought by the FTC against someone for violating the DNC involved a company that called 4 million consumers who were on the list. In a subsequent case referred to the Justice Department, several hundred thousand calls were made to people on the DNC list. The defendants in that matter are paying over $500,000 to the Treasury.

              Link: http://www.ftc.gov/opa/2005/02/bragli...

              1. re: fatboy
                k
                krissywats Apr 15, 2005 05:02 PM

                A better thing to do is ask for a manager and keep asking for managers until you get someone who will do what you're asking. The entire time - keep mentioning the FCC and that you will be reporting this incident. They don't want to have reports sent to the FCC.

                I've gotten someone fired by doing this. It's all about tenacity.

                (the same works with credit agencies - I've gotten a credit company pulled from my account by reporting their harrassment to the doctor's office where I originally owed the money).

            2. k
              krissywats Apr 14, 2005 11:50 PM

              FYI - It is only considered a 'cold call' if they have no relationship with you. Cold Calling is pulling someone out of the phone book - I know 'cause I used to do it. From there perspective you are not, on any level, a cold call because they have all of your information in their system as a prior contact.

              The other advice about asking to be put on THEIR no call list is right on.

              1. k
                King B Apr 15, 2005 12:25 PM

                That's unfortunate, but I can't say it's surprising. Ever since I registered on their site, I've been getting at least weekly emails promoting a CI cookbook or whatever. It's gotten so bad that I've added their address to my "junk" list.

                1. j
                  jen kalb Apr 15, 2005 03:49 PM

                  they have to have one of the worst marketing programs of any organization on earth.

                  I am still, after repeated complaints getting mailings from them inviting me, as an original Cooks subscriber to resubscribe to their "new" publication that started in, was it 1999? I have been a subscriber during the whole Cooks life in both incarnations, but it is wearing thin, they are such idiots in this area.

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