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Totonnos Pizza, GRRRRRRRRRRR

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I went to Totonnos this afternoon, after taking the kids to Coney Island. I was impressed with the Pizza, not Difaras, but still pretty good. The kids loved it (probably the sweet sauce). But man, was the service rude. I mean, the women running the show was down right nasty. She was yelling at her assistant, was curt with the customers, and at times aggresive with the cooks. I was scared to ask for water. Is this normal? is this supposed to be some cute old school character? What gives?

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    ChowFun (derek)

    Either she was having a very bad day with you, or a very GOOD day with me...when I went she was warm , funny and very personal...but then only two other tables were busy...I agree the pizza was very good, but DiFara's was even better...!

    9 Replies
    1. re: ChowFun (derek)

      Glad to hear it isnt the norm. She wasn't tough on me, since I left her alone. But boy did she go after others....

      1. re: driggs

        i havent been to totonnos in a few years but the pizza guy was/is the woman's brother. he is pretty nice to me and my dad...she is hit or miss. i have to say, you have to stand up for yourself in these places. when i go to difara's i just move past people and get dom's daughter's attention...otherwise, im waiting like a schlub for 30 minutes.

        1. re: sam

          so what you're saying is that you push past people who are waiting before you????? geez. i've been a regular for 20 years and don't do that. i do make sure dom or maggie (in the days when she was there) or such see me but i never order before someone who has been there before me.

          1. re: redgirl

            Leave her alone she has been thru alot in the last ten years or so. Plus running 3 other rest . As for her being nice she does alot more for Brooklyn then the rest.That's the Italin American way accept it or move on. I have never had a problem with her.

            1. re: FAL

              Oh, please. Maybe she is Mother Teresa, I have no way of judging her good works. But I can tell you with authority that being nasty and capricious and treating your customers and staff like trash is not the Italian-American way.

              1. re: Gnosh

                It is a pizza joint. So what if she is a little rude. You still leave saying that is one of the greastest pie in NY.Like i said never a problem with her or Jerry (rip). It is the second pizzera in the US

            2. re: redgirl

              I've always marveled at the line-cutters at Difara's. Figured they couldn't possibly be users of this site.

              Jim (aka "One of the schlubs who waits for 30 minutes")

          2. re: driggs

            When I was there about a year and a half ago (my second and last visit) the woman was so incredibly rude to everyone there, that half the tables left— including a table of uniformed cops. They sat at a table that hadn't been wiped down, sat there for 10 minutes or so, then got yelled at by the woman for not waiting until the table was clean. They just got up and marched out. (What restaurant person in her right mind is rude to cops???) When we ordered she snarled at us that it would take at least an hour to get the pizza (the place was not crowded). So we left too. I had liked the pizza the first time I tried it, but my main reason for returning had been location and old-world charm. Ha!

            1. re: driggs

              It's funny how things never seem to change. Mood-wise they have always been hit or miss. I personally never had problem there.

          3. Perhaps she is the reincarnation of the ever ornery original owner [Jerry Pero]? Back in the 70s when I was an obnoxious teenager, he threw my friends and me out of the place more times than I care to count!

            2 Replies
            1. re: Erica

              THere are pictures, many of them, of her on wall during various times of her life. She certainly seems to have been there a long time. In the pictures shes smiling; Perhaps they used Photoshop....

              1. re: Driggs

                LOL!!!! If she smiled her face would crack and fall to the floor... LOL LOL!!!! Seriously, she is either Jerry's daughter or his niece. I believe SHE now is the sole owner!!!!!!

            2. In my experience, yes, that is normal. She is nice-ish to customers but nasty to staff. They seem used to it and don't seem to mind terribly. I think it's just her style.

              2 Replies
              1. re: Sir Gawain

                Well, you know what they say: a person who is nice to you, but not nice to the waiter, is not a nice person.

                1. re: Cara1

                  Sure, but I go for the pizza.

              2. We've been trying to get into Totonno's lately, but sadly the grinch factor has been a problem both times.

                First visit - we walk in hoping for a take-away pie, stand by the counter, and are ignored. She greets others who walk in after us instead. I have to aggressively intercept her just to get acknowledged, and of course we end up leaving without a pizza.

                Second visit we sit down and get served fine, but, like you observed, she is busy bitching out her staff, non-stop.

                Unfortunately, based on these two trips the wife has declared T's out of bounds.

                1. I'm glad to hear that things have NOT changed!!!! LOL LOL!!!!! She has been that way......ALWAYS!!! Way before the "Soup Nazi" When I have gone, rather than let it get to me, I get into the frame of mind of what misery she must have gone (or is going) through in her personal life to be so miserable towards others. Doing this helps me to shrug it off.