HOME > Chowhound > Manhattan >

Discussion

Cite's math problem

  • r

My marathon group decided on Cite' for our post race meal. We were 24 of which 19 had the wine diner and the rest a la carte. We got the check for $1700 and split it 24 ways when the banker in the group decided to do a last minute audit which revealed a very deliberate $500 over charge. The bill was long and items were randomly added. No question about it

  1. Click to Upload a photo (10 MB limit)
Delete
  1. How did the management respond when you approached them with the problem, and how graciously did they apologize? And how was dinner?

    13 Replies
    1. re: Caitlin

      The waiter and manager acted like Sylvester with Tweety Bird in his mouth.
      I think we looked like a bunch of South Jersey suckers from the moment we arrived. The waiter and manager were overly friendly and aggressive. They strongly encourage the wine dinner and almost demanded that we all have the prime rib. My wife asked about the veal chop and he said it was dry. Some else asked about the lamb?, which he said was also dry. Three of the ten who ordered the prime rib waited until everyone else was almost finished prior to recieving thiers.
      Our group was the last to leave and no one was feeling any pain, but we were also very well behaved. It is our strong belief that they deliberately inflated the bill in hope that it would not be discovered. They almost got away with it.
      The food was good, service was poor and thier accounting is unforgiveable.

      1. re: Robert

        There are honest mistakes just as there are dishonest mistakes. If you do not take the time to check your bill and make sure that it is correct then, IMHO, you deserve to be ripped off.

        1. re: Hank
          o
          One who knows better

          What a wonderful opinion exemplifying the lack of civility that plagues our society. No one ever "deserves" to be intentionally ripped off!

          1. re: One who knows better

            I totally disagree with everyone. It is the responsibility of the purchaser to check their bills, be it a dinner or a pair of shoes. PLEASE read Robert's post. He said that they were ready to pay the bill until the banker in the party decided to check the bill and found the error. There are definitely businesses out there that make a very good living off of people that do not check their bills and so I say again, if you pay for anything without checking your bills you are deserving. Also, the comment about the short skirt was nothing less than silly. What has that got to do with getting screwed out of $500.00?

            1. re: Hank

              Hank, We are not playing horseshoes, close doesn't count. The fact remains, we caught the error and it was corrected.
              None of the above, excuses the behavor of the restaurant to intentionally over charge patrons.
              My point about the skirts was intented to illustrate that one person's behavor is not another person's excuse (as "silly" as that may sound to you). Acting like a sucker doesn't entitle the restaurant to steal from you.

              1. re: Hank

                Are you suggesting it is not wrong to steal from someone if you get away with it? You also seem to imply that if someone catches you attempting to steal something, they really ought not be angry because people who don't notice when someone is stealing from them deserve to be robbed.

                Please clarify what you mean. If I understand you, your moral sense is that of an antisocial five year old.

                -VF

                1. re: VF

                  I cannot believe how wrongly you have read my post. I in no way inferred that it is right to steal from someone. What I am trying so hard to convey is that you must under all circumstances check your bill before paying for whatever you are purchasing. Robert answers that we are not pitching horse shoes. That is true but if it had not been for one person in a very large party to check the bill at the last moment that horse shoe would have hit them right in their wallets to a tune of $500.00. (That hurts) What in Gods name is wrong in my saying that you deserve to be screwed if you do not check your bills. I will never go back to an establishment if I find an error a second time, and believe me it has happened to me more than once in my lifetime. What is wrong with all of you?? Are you too embarrassed to admit that you never check your bills and might very well have honestly or dishonestly been overcharged on occassion? Talk about being 5 years old. I am not in any way, shape or form saying that it is okay to try to steal but rather to check your bills and "keep them honest." Wake up, dudes.

                  1. re: Hank

                    Hank says: "What in Gods name is wrong in my saying that you deserve to be screwed if you do not check your bills."

                    and then he says: "I am not in any way, shape or form saying that it is okay to try to steal"

                    I'm still confused. Its not okay to try to steal, but if someone sucessfully steals from you, you deserve it? Why do you deserve it? If someone really deserves to be stolen from (by your logic) why then is it not okay to steal from them?

                    Hank, the problem we're all having is with your stance that the victim of this crime (overcharging=fraud) somehow "deserves" it. I think we can all agree that it is foolish not to check a bill, but being foolish does not excuse a criminal act. Intentionally overcharging is both unethical and a criminal act.

                    -VF

                    1. re: VF

                      Guys (and I don't address this to you specifically, VF, I'm talking to everyone taking part in this thread):

                      It can be frustrating to be misunderstood, and it's dangerously easy (especially in online communities) to get emotionally involved in debates over trivial minutiae.

                      I'd like to point out that this really is trivial minutae. Let's get past it. Points have been made, and if you'll step back I think you'll agree that it's no big deal. We're here to have fun.

                      This is really starting to get BOOOORING...

                      ciao

                        1. re: Robert

                          Boring me's not a crime, but calling me "Jeff" is!

                          Just kidding. No problem with either.

                          Just trying to break up discussional logjams...

                          ciao

            2. re: Hank

              Obviously, we checked our bill, otherwise, we would have never noticed the error. So, I sorta miss your point.
              However, whether you check your bill or not, you never "deserved" to be ripped off. Do women who wear short skirts "deserved" to be whislted too?

              1. re: Hank

                From what Robert said in his original post, this certainly seems to have been a deliberately dishonest mistake on the part of Cite's staff. And what IS your point--that if you happen to overlook an erroneous charge, then you're dumb enough to deserve it? I think anyone who goes out to eat fairly often has been the victim of honest mistakes--which in my experience are almost always corrected graciously. But Robert's experience in Cite reminds me of one I had in the well-known and overhyped Oxo Tower restaurant in London a couple of years ago. We were a large group (11, I think)and we ordered a good deal of very expensive wine. The bill, sans padding, would have been staggering in any case. But when the check arrived it was immediately obvious that several pricey bottles we had not ordered had been slapped on willy-nilly. And we caught the same vibe that Robert mentioned about Cite--that someone connected with the establishment had thought, well, these extremely party-minded dumb Americans and Australians (and one New Zealander)won't notice if we paste on a few extras. When we objected, quite calmly, to the extra charges, the reaction was defensive and frosty in the extreme. Needless to say we were all extremely miffed and felt we had been deliberately singled out for this attempted larceny. And it sounds to me like that is EXACTLY what happened to Robert and his group. In a case such as that, I hardly think the customer bears any responsibility whatsoever and can only count himself fortunate to have caught these nefarious bastards at their game.