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Babbo Restaurant: 10 minutes on hold to be told "We're full"

Brad Carlson Oct 25, 2000 01:47 PM

Nothing pisses me off more than the arrogance of successful restaurants in Manhattan. I am a West Village resident, and frequent diner. Annually, I spend a fortune eating out, and I'm loyal to good restaurants that treat me well.

My latest experience: Calling Babbo Restaurant (110 Waverly Place) for a reservation. After being put on hold for TEN MINUTES (no exaggeration; my phone has a time display), I was told there was no chance of getting a reservation for the date I requested. "You'd have needed to call a month in advance for that," I was told in a snotty tone.

How arrogant!!! What absurdly poor customer service!! The crowning blow: when I said I found the long hold time unconscionable and wouldn't be trying again, the ice queen on the other end of the line said "OK, then" and hung up.


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    Zephyr RE: Brad Carlson Oct 25, 2000 02:09 PM

    That is an unfortunate story. I think they would have treated you better if they knew you were celebrating three or so important events that evening......

    7 Replies
    1. re: Zephyr
      Marty L. RE: Zephyr Oct 25, 2000 05:06 PM

      I hope the window has not closed for nominating Funniest CH Posts of 2000. If not, I nominate Zephyr's.

      1. re: Marty L.
        Deb Van D RE: Marty L. Oct 25, 2000 07:02 PM


        1. re: Deb Van D
          Erica Macus RE: Deb Van D Oct 26, 2000 04:40 PM


          1. re: Erica Macus
            Gene RE: Erica Macus Oct 29, 2000 10:40 AM

            " tain't funny McGee ! "

        2. re: Marty L.
          Miguel--I can't stop laughing RE: Marty L. Nov 2, 2000 10:37 AM

          Right On. I have got to try this place.

          1. re: Miguel--I can't stop laughing
            abby days RE: Miguel--I can't stop laughing Mar 9, 2001 02:27 PM

            Make reservations for whenever you can! This restaurant is so superior to any other I have ever experienced. Bravo Mario!

        3. re: Zephyr
          Robert RE: Zephyr Oct 27, 2000 12:14 PM

          Lets not get started on this again!

        4. d
          Dave Feldman RE: Brad Carlson Oct 26, 2000 01:04 AM

          This is one area that the internet should help immensely. I'm starting to use the net, occasionally, to make reservations. So far, I've had a 100% success rate in scoring reservations and a 0% problems.

          1. c
            christine RE: Brad Carlson Nov 4, 2000 08:07 PM

            We should all make reservations for some night far in the future and then not show up so they would have an empty house. HA HA! Boy would the waiters be PO'd.

            1 Reply
            1. re: christine
              Jim Leff RE: christine Nov 4, 2000 09:13 PM

              I realize you're just joking, Chrstine, but for those reading along: hooliganism and pranks like this just increase the chasm between restaurants and customers, which perpetuates callous service. Chowhounds, by contrast, are devoted to bridging that gap.

              If you don't like a restaurant or its attitude, just don't eat there. And feel free to vent here on Chowhound.com, where you can tell others (and often the restaurateurs themselves!) why.


            2. e
              elana RE: Brad Carlson Apr 30, 2001 12:58 PM

              consideritdonenyc.com will get you the reservation ASAP. Call liza, tell her elana sent you. 212-777-7373

              2 Replies
              1. re: elana
                BUCKEYE RE: elana May 1, 2001 03:27 PM

                Tried several times. Either phone was busy or got a recording saying that the voice mail box wasn't working.
                Not much of a help.

                1. re: BUCKEYE
                  BUCKEYE RE: BUCKEYE May 1, 2001 03:33 PM

                  Except for the fact you can't call the phone # and can't find the website this is a very useful service.

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