Babbo Restaurant: 10 minutes on hold to be told "We're full"
- Brad Carlson
Nothing pisses me off more than the arrogance of successful restaurants in Manhattan. I am a West Village resident, and frequent diner. Annually, I spend a fortune eating out, and I'm loyal to good restaurants that treat me well.
My latest experience: Calling Babbo Restaurant (110 Waverly Place) for a reservation. After being put on hold for TEN MINUTES (no exaggeration; my phone has a time display), I was told there was no chance of getting a reservation for the date I requested. "You'd have needed to call a month in advance for that," I was told in a snotty tone.
How arrogant!!! What absurdly poor customer service!! The crowning blow: when I said I found the long hold time unconscionable and wouldn't be trying again, the ice queen on the other end of the line said "OK, then" and hung up.
%$&*#@$%! BABBO RESTAURANT!!! WHO NEEDS THEM??!!!!
This is one area that the internet should help immensely. I'm starting to use the net, occasionally, to make reservations. So far, I've had a 100% success rate in scoring reservations and a 0% problems.
I realize you're just joking, Chrstine, but for those reading along: hooliganism and pranks like this just increase the chasm between restaurants and customers, which perpetuates callous service. Chowhounds, by contrast, are devoted to bridging that gap.
If you don't like a restaurant or its attitude, just don't eat there. And feel free to vent here on Chowhound.com, where you can tell others (and often the restaurateurs themselves!) why.