I ate at Tuscana West for the first time last week. The food was good, ambitious menu. The restaurant has a lot of potential but the service was sporadic at best. After the food was delivered we were not asked if it was prepared right or we needed anything. We had to ask to be served bread like the rest of the cusomers had. We asked to see the desert menu and were never given it or checked on the rest of the evening.
Has anyone else experienced this, or was it just an off night? I don't want to go back if this is the standard of their service.
I went to Tuscana West last Friday night and had a terrible experience. The food tasted good at the time, but our server was inattentive. Worst of all, three of our party of six were seized with bad stomach cramps later that evening. When we called to complain, they dismissed it and insisted that we must have all eaten something else that got us sick. Needless to say, we won't be going back!
Your experience sounds like par for the course for this place. We just had a large office party at Tuscana West and I "shall never return." They did not have enough food. When we brought this to the manager's attention, they were rude and made pathetic excuses. When I asked for a cup of coffee at the end of the meal, they tried to charge an additional $2.75 after acknowledging that they had run out of food! What an odd way to attempt to build a clientele. I will never go back.