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Pomodoro in Brookline, What Gives ?

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I've pretty much decided to avoid this restaurant. No, it is not the food - it's actually rather decent although nothing surprising; it has to do with the atmosphere, set by the woman who I was told was the owner (heavyset, light brown hair).
I have dined there about 5 or 6 times ,and on one occasion (Mother's Day) during a very busy brunch witnessed this woman screaming at a young girl that she would punch her in the head.
Another evening, saw this same woman grab our waiter by the arms and shove him. and I don't mean a little nudge. I'm not sure why, I do know he was giving us very good service.
On yet another occasion while my group was waiting to be seated (we had already been waiting over a half hour past our reservation time, and other guests told us they had been waiting as well), this woman was trying to pass through a rather tight group of people. Rather than graciously saying "Excuse me" or someting similar, she turned to this woman with the bitter expression and yells "Get out of my way" .
I was once in this business, and do understand its pressures, as well as how things can go wrong -ie failure to seat on time, errors made by staff, choppy nights in general - what I cannot understand is how this woman, ESPECIALLY if she is the owner, believes that this sort of behavior is remotely professional or how it is conducive to a pleasant experience for the customers - and I can't bear to imagine how it must be to be under her employ.
I've mentioned these experiences to other people when the subject of restaurants comes about - sadly there have been a number of similar experiences in which people have witnessed/experienced the histrionics.I say sadly because the food is actually good, the room is(small but ) beautiful and otherwise comfortable to be in, and the servers and bartenders are lovely and do give good service - just her presence puts such a damper on the overall effect......

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  1. I had a similar experience. The proprietor lady physically pushed a woman in my party because we weren't moving fast enough out the door - she was in a snit to turn over the table.

    4 Replies
    1. re: FoonFan

      I really don't understand how can you find the food "good" at Pomodoros in Brookline. I've been once and it was the last for sure..

      1. re: crispy

        I have been there once and I definitely noticed the owner's attitude in the 20 minutes that we were waiting for our table. It was a Friday night and the restaurant was quite busy - but that is no excuse to treat customers with disrespect. I do not plan on going back to this restaurant - the food was "OK" but not worth the attitude.

        1. re: mag7580
          s
          Sugar the Cat

          Pretty tough to believe this resto will last that long with that type of attitude. I have had several good meals at the North End location. Perhaps the presure of shuttling between two spots is too much, this does not however rationalize mistreatment of patrons or staff. This woman will eventually pay the price for her surly attitude, be it with a lack of patrons or a physical assault

          1. re: Sugar the Cat

            This woman has had this attitude for years. I remember it from her North End location where she always had her little kids with her in the restaurant. They never seemed too happy about it. Just drips with an "I don't want to be here vibe." Though she's more than happy to take your money.

            Amazingly, this hasn't stopped her from expanding to a second location. But even by Boston standards her service is abyssmal.

            The tragedy of it all is that I still find myself craving the chicken carbonara from the North End location. Easilly the best I have ever had.

            My wife and I really had liked the place but eventually gave up on it. The foods good. But not good enough continue to stomach her.

            If it's true that she confines herself to the Brookline location then I will give the Hanover street spot another chance -- being careful to look in the door to see if she's there first.

    2. I have to say that my experience has been the opposite. I've gone there about 4-5 times since it opened in Brookline, and not only has the food been wonderful, and the staff great, but even the owner has been lovely to us. I've heard stories about how "awful" she is, but I've never seen this firsthand. I have noticed, however, that she doesn't take crap from anyone. I don't hold that against her.

      1 Reply
      1. re: kbee

        I am another patron who will never be back. The owner does seem very friendly to her regulars. Well it must be nice to be one of them....

        I did enjoy the food, but having her be so disrepectful to us and other patrons - the whole experience made my jaw drop. It's just not worth it. Why would I want to subject myself and my friends to that?

        We had a reservation but had to wait for our table. They pushed the drink menu on us twice. I don't have a problem with that. Later I hear her loudly tell her wait staff to put off seating another table (while the table was ready) to push some drinks first. Is this typical in the restaurant business? I just didn't need to hear that.

        Our waitress seemed to be just going through the motions and not really thinking.

      2. isn't she the former mrs. matt murphy, owner of matt murphy's also?

        1 Reply
        1. I thought I was the only one who really witnessed this woman's total disregard and contempt toward her customers, and ultimately, her family. For this reason I had stopped going to Matt Murphy's, even though I thought they had the best potato leek soup. I'm not sure how or why she gets away with it, but I decided a few years ago to not take her abuse, and to not give her my money. Too bad, I liked the North End Pomodoro.

          1. I've seen her in action too, she is the worst and I will not go back.