I wonder if I'm doomed to disappointment, or am I just spoiled? I was DYING to go to Tangierino, the menu sounded wonderful...I stupidly ended up there on a Sat night, which was NOT smart, but there you have it.
I sat at the bar for approximately 20 minutes before the bartender would even acknowledge me and ask me if she could help me. It was laughable, since there were a total of eight people at the bar. It was actually surreal -- she would busy herself with all kinds of things and just pretend we weren't there...Finally, she took our drink orders, and we decided to just eat at the bar as well, as there was still a wait for a table. We then proceeded to wait 50 minutes for food -- FIFTY -- and not a single offer for another drink order. It took another twenty minutes to ger her to give me some water. I ordered a lamb tagine dish, which (as the menu stated) was served with couscous. But there was no couscous when the dish arrived. I flagged down a waiter and inquired if I was mistaken about the couscous coming with the lamb, and he said that I was -- it doesn't come with it. This after he first had to check with someone. I went to the hostess stand and asked to see a menu again, where it CLEARLY states that the dish is accompanied by couscous. So I told the hostess that I would really love to get some, now that I've had the dish for another twenty minutes. Not to mention that I ordered pomme frites, and they never came either. I finally got my couscous, and my pomme frites, both after I finished my entree. The pomme frites were $5 and were simply frozen short fries served on a side dish and sprinkled with some parsley. My companion had 7 veg couscous -- which was a small round of couscous drowned in butter and cinammon, with a handful of basic vegetables arranged atop. It was nothing special. My lamb, to the chef's credit, was fabulous. But the experience and the horrendous service, the incredible wait, and the inability to serve food as described (and my need to fight for it) truly ruined it for me. I would not go back, and I think I can get lamb just as good, if not better, at quite a few other service-oriented places in town. Sorry.
I also had a terrible service experience at Tangierino. We made a reservation for 2 for 8pm Saturday night. Got to restaurant 15 min prior to 8pm. Hostess asked us to sit at bar untill our table was ready -- no problem. When we were still not seated by 8:40p I asked the hostess about our table and she admitted that she forgot about us and that she'd get a table right away. After another 10 min she sat us down w/ menus in the other room. We were sitting over 30 min and still had not been acknowledged -- no water, drinks, bread, orders, nothing. It looked like only one waiter was servicing the room even though there were about 5 or more we'd seen in the other room. Everyone in the area we were in was desparately looking to be serviced also. Everyone's drinks were dry or non-existant. Menus were on tables where people like us were waiting to order or in cases where it looked like people had placed orders and received drinks, there drinks were long gone and orders not out. No one got any food or placed orders in that 1/2 hour while we were there but a couple people closest to be able to grab the waiter got a drink order in. We left after this non-service continued another 10 min. The guy next to us said, "I don't blame you" when we got up to leave, and he had no idea that we'd been forgotten about in the other room. We left at 9:30p, our reservation was for 8pm and all we had received that whole time was the drink order we made at the bar when we first sat down at 7:45pm!
Went to figs after that, sat down right away and had a nice meal for less than half the price.